Customer Support

Our U.S. based customer service representatives are available Monday-Friday from 9 AM - 5 PM (EST).


Please use our automated support assistant to help you troubleshoot issue(s) with your safe before asking to connect with our support team.

If our support assistant does not have a solution for you, it can connect you with our team using a live chat feature OR create a support ticket for you via email if no agent is available to chat.

Below is an example of a detailed response provided by our support assistant when asked how to "change battery."

Sample automated support agent response